Complaint on Failure to Apply Senior Citizen Concession Despite Presentation of MyKad - KTMB
Request for Goodwill Remedy and System/Training Improvement Dear KTMB Customer Service Team, I am writing to formally complain about an incident that occurred when my son purchased ETS/Intercity train tickets for my wife and me at a ticket counter in Kuala Lumpur station for travel from Butterworth to KL Sentral .